GENERAL CONDITIONS
ZONA PRECIOSA (RNAAT/934–RNVAT/11257)) acts as the booking agent between its clients, the transporting company and any other suppliers providing an excursion. ZONA PRECIOSA is not liable for the death, illness, injury, damage or loss of any kind to passengers or their belongings during excursions.
ZONA PRECIOSA is fully insured, having all the insurance required under Portuguese law and all transports have full passenger insurance. The excursion voucher entitles the holder to transportation and the services of a guide. Meals and entrances fees are not included. National Monuments are closed on public holidays. Cancellations less than 24 hours before departure are not accepted.
ZONA PRECIOSA reserves the right to alter excursions and prices without prior notice when due to circumstances beyond our control. Only written complains will be accepted, within 8 days of the service in question being rendered. Following the European Union directive, only complains that have been communicated to the supplier (guide, local agent during the trip, can be accepted. No claims are accepted concerning circumstances beyond our control e.g. weather, traffic, mechanical failure, etc.
